Doubletake software software#

Of course, Double-Take Software’s support team efforts don’t stop at the end ofĪny given support call. Matter where the customer purchased the software, they will receive immediateĪnd proper support no matter what the issue.

Doubletake software software#

Important to the company and also to the Double-Take Software brand, it doesn’t Level of training that support personnel receive. Double-Take Software provides them with the same Many of its preferred partners provide first-level support or implementation Software outshines its competitors at such a large scale.ĭouble-Take Software also offers product and support training to its partners. Double-Take Software’s support departmentĭifferentiates Double-Take Software from its competitors the sales teamsĪctually sell the support as a benefit to the technology because Double-Take Reported problems, and follows through with each customer to make sure they Provides customers with supporting documentation on resolutions to their With 24/7/365 operating times and after-hours escalation paths. Double-Take Software accommodates its customers’ schedules The bridge into customers’ office lives connecting Double-Take Software to Key element to Double-Take Software’s support team, and customer feedbackĮnables the support team to continually improve upon their customerĭouble-Take Software goes an extra mile for its customers because there is noīetter way to get to know what users need more than by supporting them. Software’s Support Department has maintained a 94% customer satisfaction ratingĪnd resolved 75%-80% of incoming cases at level 1. The work is paying off since January 1, 2009, Double-Take Is why Double-Take Software has worked so hard to maintain a strong technical A company’s standing with a customer is only as goodĪs that customer’s last experience, and support is often the function hearingįrom customers, especially when something isn’t going exactly as planned. Product is just a mouse click away – the role of the support department hasīecome even more critical. Today’s “recommendation” society – where a good or bad review of any company or Support has long been one of the most important roles in any company. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes: Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Tell the story about what this nominated department achieved since Janu(up to 500 words). Nomination Title: Double-Take Software Support Departmentġ. Nomination Sub Category: Support Department of the Year Ed 2009 award and by SQL Server Magazine for our Double-Take® Move product.We are the solution of choice for 19,000+ customers and was named a winner of the Best of Tech Company: Double-Take Software, Southborough, MAĬompany Description: Double-Take is a leading provider of affordable Workload Optimization products that are simple to use and enable IT managers to move, protect, recover and more flexibly run critical IT workloads.